1. Who we are (Data Controller)

The Data Controller is Stylianos Houvartas Pharmacy (“Fuse Pharmacies”).
Contact: eshop@fusepharmacies.com | +357 25 879006 (Mon–Fri 09:00–16:00).

2. Data we collect

• Account/identity data (name, email, phone).
• Order & delivery data (address, postal code, country, order history).
• Payment data: entered in the secure environment of our payment provider (JCC). We do not store full card details.
• Newsletter data: email and optional communication preferences (only if you subscribe).
• Customer support communications.
• Website usage/technical data (IP, device/browser, logs, cookies where applicable).

3. Purposes

• Order fulfilment (processing, dispatch, delivery updates).
• Customer support (returns, complaints, queries).
• Security/fraud prevention and service improvement.
• Newsletters/marketing communications (only with opt‑in consent)

4. Legal bases

• Contract performance (orders).
• Legal obligation (accounting/tax).
• Legitimate interests (security/service improvement).
• Consent (newsletter and optional cookies).

5. Newsletter / Marketing Communications

• Newsletter subscription is optional and based on explicit opt‑in consent.
• You can unsubscribe at any time via the “Unsubscribe” link in each email or by contacting eshop@fusepharmacies.com.
• After unsubscribing, you may still receive essential transactional emails related to your orders.

6. Sharing your data (Recipients/Processors)

• JCC (payments).
• ACS and other couriers (shipping).
• E-shop hosting/IT and development providers.
• Email marketing/newsletter provider (where used).
• Authorities where required by law.

7. Retention

• Order/receipt data: as required by law.
• Account data: while active / as needed.
• Newsletter data: until you unsubscribe/withdraw consent.
• Technical logs: reasonable period for security.

8. Your rights

• Access, rectification, erasure (where applicable), restriction, portability (where applicable), objection, withdraw consent.
• Lodge a complaint with the competent supervisory authority.

To exercise rights: eshop@fusepharmacies.com.

9. Cookies

We use cookies for essential operation/security and (if enabled) analytics/marketing. You can manage preferences via the cookie banner.

10. Security

We implement technical and organisational security measures. No method is 100% secure.

11. Children

The e-shop is intended for individuals aged 18+. We do not knowingly collect data from minors.

12. Changes

We may update this policy. The latest version will be posted with an updated date.